The O2 Suite Event Sales Terms and Conditions
Last Updated: December 11, 2025
1. Definitions and Interpretation
1.1 In this Agreement the following words shall have the following meanings:
“Act” shall have the meaning given to that term in clause 11.9;
“Affiliate” when used with reference to a specified person, any person who directly or indirectly controls, is controlled by or is under common control with the specified person (including such any ultimate parent undertaking of such person from time to time and all direct or indirect subsidiary undertakings from time to time of such parent
undertaking);
"Agreement" shall compromise the Confirmation Details and The O2 Suite Event Sales Terms and Conditions;
“Applicable Law” any law (including common law), statute, regulation, code, ordinance, rule, judgment, order, decree or directive or any determination by or requirement of any competent authority or interpretation or administration of any of the foregoing by a competent authority;
“Ansco” shall mean the private limited company registered in England and Wales with company number 4350252 and whose registered office is at The O2, Peninsula Square, London, SE10 0DX;
“Authorised Representative” shall have the meaning given to it in the Confirmation Details;
"Basic Provisions" the Basic Provisions to which these Terms and Conditions are attached ;
"Caterer" the caterer or caterers designated by Ansco from time to time;
“Confirmation Details” means the confirmation details set out in the confirmation email sent to the Purchaser, attaching these Terms and Conditions;
“Event" shall have the meaning given to it in the Confirmation Details;
"Fee" shall have the meaning given to it in the Confirmation Details;
"Force Majeure Event" any cause preventing either party from performing any or all of its obligations which arises from or is attributable to strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage, period of national mourning, death of the monarch of the United Kingdom, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, drought, earthquake, storm, lightning, epidemic, the existence of hazardous waste, unforeseen subsurface conditions, sabotage, explosions, the absence, suspension, termination, interruption,
denial, or failure of renewal of, or pending litigation relating to any entitlements or applicable permits, or default of suppliers or sub-contractors and, where they are
beyond the reasonable control of the party so prevented, any other acts, events, omissions or accidents;
“Indemnified Party” shall have the meaning given to that term in clause 7;
"Lender" a third party provider of any loan or financing to Ansco from time to time;
"Major Default" means any one of the following:
- the occurrence of any disruptive or unruly conduct in the Suite, Suite Area or The O2 Arena by the Purchaser and/or its guests, or the occurrence of damage to the Suite or Suite Area; and/or
- any breach by the Purchaser of its obligations under Clause 5.8 ( No Promotion / Advertising / Sale / Resale).
“Purchaser” shall mean the party named in the Confirmation Details;
"Suite" shall have the meaning given to it in the Confirmation Details;
"Suite Area" the private concourse through which suite attendees access the suites at The O2 Arena and any other areas accessible to users of suites but not generally accessible to the public;
"Suite Ticket" a ticket of admission to The O2 Arena which by its terms admits the bearer to the Suite and the Suite Area. Suite Tickets will be provided to the Purchaser by Ansco in such numbers as set out in the Confirmation Details;
“Terms and Conditions” these terms and conditions; and
"The O2 Arena" the arena located within the multi-purpose entertainment facility known as The O2 located on Peninsula Square, London SE10 0DX.
1.2 In this Agreement (except where the context otherwise requires):
1.2.1 any reference to a clause or paragraph is, save where expressly set out otherwise, to the relevant clause or paragraph of the part of this Agreement in which such reference appears;
1.2.2 the clause headings are included for convenience only and shall not affect the interpretation of this Agreement;
1.2.3 use of any gender includes the other genders;
1.2.4 a reference to any party includes its successors in title and permitted assigns;
1.2.5 any reference to "persons" includes natural persons, firms, partnerships, companies, corporations, associations, organisations, governments, states, governmental or state agencies, foundations and trusts (in each case whether or not having separate legal personality and irrespective of the jurisdiction in or under the law of which it was incorporated or exists);
1.2.6 a reference to a statute or statutory provision is a reference to that statute or statutory provision and to all orders, regulations, instruments or other subordinate legislation made under the relevant statute and any reference to a statute, statutory provision, subordinate legislation, code or guideline (" legislation") is a reference to such legislation as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation; and
1.2.7 any phrase introduced by the terms "including", "include", "in particular", "for example" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
2. Alterations
2.1 The Purchaser shall not make any temporary and/or permanent additions, changes or alterations to the interior and/or exterior of the Suite and/or the fixtures, furnishings and equipment. This includes, but is not limited to: the addition of signage, product display, branding or pop -up branding.
3. Access to Suite
3.1 Ansco shall have the right to control access to the Suite and the Suite Area and shall require the presentation of a Suite Ticket by each person using the Suite or Suite Area.
3.2 Subject to the other provisions of these Terms and Conditions, the Purchaser and its guests shall have access to the Suite for the Event only (on a non-exclusive basis) from the time The O2 Arena is open to the public and shall leave the Suite and The O2 Arena within such period following the Event as Ansco shall specify from time to time.
4. Services
4.1 Ansco shall provide the following equipment and/or services to or in respect of the Suite:
4.1.1 Suite Tickets for the Event as set out in the Confirmation Details;
4.1.2 2 (two) parking spaces for use during the Event;
4.1.3 wireless LAN (Local Area Network) connection;
4.1.4 food and beverage service (the cost of which shall be borne by the Purchaser);
4.1.5 wet bar and fridge (the cost of which shall be borne by the Purchaser);
4.1.6 electrical outlets; and
4.1.7 furnishings.
5. Purchaser’s covenants
5.1 The Purchaser shall abide by all rules and regulations pertaining to the use of the Suite, the Suite Area and The O2 Arena, as well as the Suite Ticket terms and conditions.
5.2 The Purchaser shall at all times maintain proper decorum (as reasonably determined by Ansco) while using the Suite and shall comply with all Applicable Law and regulations.
5.3 The Purchaser shall not permit any person under the age of 18 (eighteen) to enter the Suite and/or the Suite Area unless accompanied by sufficient adult supervision, as determine by Ansco at its discretion.
5.4 The Purchaser shall pay all charges and expenses relating to its use of the Suite in accordance with any invoice issued by Ansco or the relevant third party provider. The Purchaser shall be solely responsible for the payment of charges for services furnished to the Purchaser by the Caterer or other purveyors of goods and services, and promptly shall pay to the Caterer or such other purveyor all bills for food, alcoholic beverages and other items and services furnished or rendered by the Caterer or such other purveyor, to gether with the applicable tax, and any applicable charges for late payments.
5.5 The Purchaser shall not bring into The O2 Arena food or beverages of any kind except those provided by the Caterer or any other authorised food and beverage concessionaire in The O2 Arena.
5.6 At the end of the Event the Purchaser shall surrender possession of the Suite to Ansco in its condition at the time it was originally made available to the Purchaser. The Purchaser shall not have any rights to use the Suite for any future events.
5.7 The Purchaser agrees to not utilise the trademarks of Ansco, or any Affiliate of Ansco (including any naming rights partner) in any form or manner whatsoever.
No Promotion / Advertising / Sale / Resale
5.8 The Purchaser shall not (directly or indirectly, and whether alone, jointly, or via a third party(ies)):
5.8.1 advertise for sale, offer for sale (including via any secondary ticketing service), or permit any third party to resell, any Suite Tickets or any other tickets for any Event;
5.8.2 offer Suite Tickets (or any other tickets for an y Event) as part of a promotion or competition (including by way of charitable auction or donation); and
5.8.3 market, or promote in anyway whatsoever the existence of the Purchaser’s Suite Tickets.
6. Termination
6.1 If the Purchaser:
6.1.1 fails to pay the Fee when due and payable; or
6.1.2 commits a material breach of this Agreement; or
6.1.3 commits a Major Default, then in each case, Ansco may terminate this Agreement immediately and recover any damages to which it is entitled . In addition and/or in the alternative to immediate termination of this Agreement Ansco reserves the right to cancel any Suite Tickets for future Events.
6.2 Ansco shall be entitled to terminate this Agreement for convenience at any time, on no less than 30 days’ written notice to the Purchaser. In the event of termination in accordance with this clause 6.2, Ansco shall issue the Purchaser with a refund of the Fee within 14 days of notice of termination.
6.3 All Suite bookings made in accordance with this Agreement, are binding upon the Purchaser and non-refundable.
7. Indemnity
The Purchaser shall indemnify, defend and hold Ansco, any Lender, and their respective Affiliates, officers, employees, partners, shareholders, members, contractors and agents (each an “ Indemnified Party”) harmless from and against any and all liability, losses, claims, demands, costs and expenses to which an Indemnified Party may incur, suffer or become subject by reason (directly or indirectly) of (i) breach of the terms of this Agreement and/or (ii) the negligence or wilful misconduct of the Purchaser, the Purchaser’s guests in the performance and observation of the Purchaser’s covenants, duties and obligations under this Agreement, including violations of any rules and regulations under this Agreement or any Applicable Law.
8. Access by Ansco and third parties
The officers, agents, employees, concessionaires, contractors, licensees and representatives of Ansco and/or the Caterer from time to time shall be entitled to have access to the Suite during the Event to such extent as Ansco, in its discretion, shall deem necessary or appropriate.
9. Liability
9.1 The Purchaser shall at all times procure that any person whom the Purchaser wishes to (and/or does) allow access into and/or use of The O2 Arena, the Suite and/or the Suite Area shall comply with any rules, regulations and/or procedures of Ansco governing such access and/or use.
9.2 The Purchaser and the Purchaser’s guests assume all risks and danger incidental to events at The O2 Arena, and the risks and dangers proximately caused by other events at The O2 Arena, whether occurring prior to, during or subsequent to, the actual playing of any game or other event, including the danger of being injured by players, other fans, pucks, sticks, balls or other projectiles, and agree that Ansco, participants in and promoters of other events, any Lender to Ansco, and their respective Affiliates, officers, employees, partners, shareholders, members, contractors, and players and agents are not liable for injuries from such causes.
9.3 The Purchaser shall be liable to Ansco for any losses, liabilities, claims, demands, damages, costs and/or expenses which arise (directly or indirectly) as a result of, or in connection with, any act or omission of the Purchaser or any guest of the Purchaser which contradict such rules, regulations and/or procedures, and/or would constitute a breach
(for the avoidance of doubt, including a non -material or minor breach) of this Agreement if such act or omission had been committed by the Purchaser.
9.4 Neither Ansco nor its respective Affiliates, officers, employees, partners, shareholders, members, contractors or agents shall be liable or responsible for any loss, damage or injury to any person or property whatsoever in or around the Suite, Suite Area, or The O2 Arena, resulting from any cause whatsoever, including theft and vandalism, unless due to the negligence or wilful misconduct of Ansco or its respective affiliates, contractors or agents.
9.5 Ansco shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for any loss arising from or in connection with loss of revenues, loss of profits, loss of contracts, loss of business, failure to realise anticipated savings, any loss of goodwill or reputation or any indirect or consequential losses suffered or incurred by the Purchaser arising out of or in connection with the Suite, or any other matter under this Agreement.
9.6 The aggregate liability of Ansco in respect of any loss or damage suffered by the Purchaser and arising out of or in connection with this Agreement, whether in contract, tort (including negligence) or for breach of statutory duty or in any other way, shall in no event exceed the Fee.
9.7 Notwithstanding any other provision herein, no provision of this Agreement shall exclude or limit either party’s liability for death or personal injury caused by such party’s negligence or for fraud.
10. Data Protection
10.1 In this clause 10 the following words shall have the following meanings:
"Data Protection Legislation" means:
(i) any applicable laws and regulations in any relevant jurisdiction relating to the use or processing of personal data including: (i) EU Regulation 2016/679 as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 (the "UK GDPR");
(ii) the Data Protection Act 2018 (the "DPA"); and (iii) the Privacy and Electronic
Communications (the “EC Directive”) Regulations 2003; in each case, as updated, amended or replaced from time to time; and the terms "Data Subject", "Personal Data", "processing", "processor" and "controller" shall have the meanings set out in the UK GDPR; and
(ii) any applicable associated or supplementary data protecti on laws and regulations, as updated, amended or replaced from time to time;
"Personal Data" shall be interpreted in accordance with Data Protection Legislation;
"Relevant Personal Data" all Personal Data provided or received under or in connection with this Agreement;
10.2 The parties shall comply at all times with the provisions and obligations imposed by the Data Protection Legislation and the data protection principles set out therein when processing Relevant Personal Data.
10.3 The Purchaser shall provide such information and assistance as reasonably required by Ansco in order for it to fulfil its obligations under the Data Protection Legislation in relation to Relevant Personal Data.
11. Miscellaneous
11.1 Notices. All notices, demands and other communications between the p arties required or appropriate under this Agreement shall be in writing and sufficient if sent by or email, or mailed by first class post, postage prepaid. All notices to the Purchaser shall be sent to the Authorised Representative. Any notices to be delivered to Ansco shall also be delivered to such other parties as may be designated in writing from time to time by Ansco. Notices required to be given by either Ansco or the Purchaser pursuant to this Agreement may be given by such other method as Ansco may from time to time determine to be reasonably practicable. All notices to be delivered to Ansco relating to the Suite and this Agreement shall be delivered as follows: Ansco Arena Limited, The O2, Peninsula Square, London SE10 0DX, for the attention of the General Manager of The O2 Arena with a copy to Legal Counsel.
11.2 Counterparts. This Agreement may be executed in counterparts, each of which shall be an original, but all of which together shall constitute the same agreement.
11.3 Force Majeure. Ansco shall be excused from performance and shall not be considered to be in default with respect to any obligation under this Agreement, if and to the extent that its failure of, or delay in, performance is due to a Force Majeure Event; provided, that Ansco uses reasonable commercial efforts to overcome or mitigate the effects of such occurrence.
11.4 Authorised Representative. Ansco shall be entitled to rely conclusively on the authority of the Authorised Representative to act in all matters on behalf of the Purchaser with respect to the Suite and this Agreement.
11.5 Entire Agreement. This Agreement constitutes the entire agreement and understanding of the parties relating to the subject matter of this Agreement and supersedes any previous agreement or understanding between the parties in relation to such subject matter. Each of the parties acknowledges and agrees that in entering into this Agreement, it has not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance (whether negligently or innocently made) of any person (whether party to this Agreement or not) other than as expressly set out in this Agreement. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this clause it might otherwise have had in relation to any of the foregoing , including any claims for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement . Nothing in this clause 11.5 shall limit or exclude any liability for fraud.
11.6 Variation. No modification or variation of this Agreement shall be valid unless it is in writing and signed by or on behalf of each of the parties to this Agreement. For the avoidance of doubt, no modification or variation of this Agreement shall be valid if made by e-mail.
11.7 Severability. If any provision of this Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect. If any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such deletion(s) as may be necessary to make it valid.
11.8 Remedies. The rights and remedies provided by this Agreement are cumulative and do not exclude any other rights or remedies available in law.
11.9 Third Party Rights. Subject to the parties’ acknowledgement and agreement that the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”) shall apply to this Agreement for the benefit of any Lender, and a person who is not a party to this Agreement has no right to rely upon or enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from under the Act.
11.10 Governing Law. The validity, construction and performance of this Agreement (and any claim, dispute or matter arising under or in connection with it or its enforceability) shall be governed by and construed in accordance with the laws of England and Wales.
11.11 No Waiver. In no event shall any delay, neglect or forbearance on the part of any party in enforcing (in whole or in part) any provision of this Agreement be or be deemed to be a waiver of any other provision or shall in any way prejudice the right of that party under this Agreement. Any waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.
11.12 Disputes. Each party irrevocably submits to the exclusive jurisdiction of the English courts over any claim, dispute or matter arising under or in connection with this Agreement or its enforceability and waives any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inconvenient forum.
11.13 Anti-Bribery and Modern Slavery. The Purchaser warrants that in entering into this Agreement, and during the Term, it has not engaged, and will not engage, in any activity, practice or conduct which would constitute or be capable of constituting an offence under the Bribery Act 2010 or Modern Slavery Act 2015.
11.14 Confidentiality. The terms of this Agreement are personal to the Purchaser and except as required by law and the Purchaser’s professional advisers, the Purchaser shall not disclose the terms of, or the existence of, this Agreement without the prior written consent of Ansco.