Frequently asked
questions

www.theo2suites.co.uk is the official site for booking premium suites and hospitality packages for events at The O2 arena, London. It is operated by The O2 arena in collaboration with SuitePro.

Yes—all suites and premium seating options listed are sold directly by The O2 arena.

We use industry-standard encryption and secure payment processing in accordance with PCI DSS. For full details, please refer to our Privacy Policy.

Luxury suites at The O2 arena typically include:

• Inclusive tickets (varies based on the capacity of the suite you have hired)
• 2x parking passes for car park 4, our suite holders car park
• Fast track entrance into the arena via our VIP lanes
• Entry into the AMEX Lounge before and after the show (subject to availability)
• A dedicated attendant to your suite for the duration of your event
• The option to pre-arrange catering with Levy, our in-house caterers – choose from a range of exclusive event packages.

Visit the Reserve Now page to view available events and suites or join the waiting list for a specific show. Complete your booking securely online. For assistance or custom payment options, email [email protected]

Once your suite booking is confirmed, The O2 Premium Team will follow up with you regarding digital ticket delivery via AXS mobile ID. Tickets are sent ahead of the event, though the precise timing depends on the event and promoter.

All suite tickets and parking passes are delivered digitally via AXS and The O2 App. Simply present your mobile ticket at the entrance for contactless entry, or transfer tickets directly to your guests from your device.

For your security, mobile barcodes refresh every 59 seconds to help prevent duplication or ticket touting. If your tickets do not appear in the app, please double-check your confirmation email, ensure the app is updated, or contact your O2 arena representative for assistance.

We accept most major credit and debit cards. Bank transfers may also be available, on request.

Yes—to confirm and secure a suite reservation, full payment is required at the time of booking.

All published prices include standard fees, unless otherwise noted.

All suite bookings are non-refundable—purchases are final.

Your suite reservation remains valid for the new date.

If the event is cancelled and not rescheduled, please contact [email protected] to discuss your options.

Catering is not included but can be pre-arranged with Levy, our in-house caterers. You’ll have the option to pre-order in advance and select from a range of exclusive food and beverage packages designed to elevate your suite experience. After your booking is confirmed, our caterers will be in touch to discuss options with you. Additional orders can also be accommodated during the event via the Day of Event menu in your suite.

No, catering is optional, and there is no minimum spend. External food and drink are not permitted inside the arena. If you choose not to pre-order catering, a day of event menu is available in your suite.

All attendees, including children require a ticket for access to the suite. All guests under the age of 18 must be accompanied by an adult at all times on suite level.

Absolutely. Suites are ideal for client entertainment, staff outings or personal milestones. Contact [email protected] should you have any questions

Branding is an exclusive benefit for long term suite holders and is not permitted for single event hire. Please refer to the Terms & Conditions at the time of booking.

The O2 arena doors generally open at 18:30 for most events (subject to change)

Your ticket will indicate which entrance to use. If uncertain, check signage or ask venue staff on arrival.

All guests must pass security screening. Bags up to A4 size (or standard handbag) are permitted; larger bags, laptops, GoPros, iPads, and bulky items are prohibited. There is a bag storage facility outside the main entrance (£10 per bag). For more information view Security at The O2 arena.

Email [email protected] and our team will assist.

We often have waiting lists in place at the time of on sale. The majority of suites at The O2 are leased on a long-term basis and so availability varies depending on suite holders’ usage as well as production and staging for the event. If you have joined the waiting list, a member of the team will reach out as and when a suitable option becomes available.